Dear #firstname#,

Firstly may we wish all clients a prosperous 2011 and trust you had an enjoyable and relaxing Christmas break.

Unfortunately our start has been plauged by a minor technical hitch. Our outgoing and incoming email system is temporarily down due to a damaged telephone wire somewhere between our building and the exchange.

We have alerted the appropriate authorities and they are looking into the issue as a matter of ugency. However, we have been advised our email system could be down for the next 24 hours.

We have a backup firm wide Gmail Account rogersonkenny@gmail.com for use as a temporary measure, for issues that can only be dealt with by email.

However for prompt attention, we suggest any enquiries be made by telephone (03) 9802 2533.

We apologise for any inconvenience this may cause.

Sincerely,

The Rogerson Kenny Team